Damaged Items

By WashproDecember 10, 2019Reimbursement Policy
Although we do our best to prevent any damages to your garment, unfortunately every garment, regardless of brand or quality, will wear out over time, and there is nothing Washpro can do to predict when this will happen, or prevent it. For damage related to normal wear and tear, Washpro does not provide reimbursement or compensation.
Per industry standards, the following are considered to be normal wear and tear:
  • Shrinkage from repeated laundering
  • Color fading
  • Small holes or tears
  • Discoloration caused by hygiene or beauty products (deodorant, perfume, cologne)
  • Button damage
  • Thinning of fabric
Washpro additionally is not liable for damage caused by you not selecting the correct service when placing an order (e.g. selecting wash and fold instead of dry cleaning, forgetting to add hang dry service), or when items are sent in incorrect bags (e.g. dry cleaning placed inside a labeled wash and fold bag).
Washpro is also not liable for damage caused by, but not limited to loose items like lighter, e-cigarettes, vape, pens and lipstick.
Any damaged items must be reported by calling us at (516) 405 1606 or by emailing us at info@washproinc.com within seven (7) days of delivery of the order.
Notifying the concierge or sending a text is insufficient. All damaged items must inspected by Washpro through digital photos of each damaged item, within seven (7) days of delivery of the order. All decisions on damaged items are in Washpro’s sole discretion and are final.
Hang Dry
Because hang dry items are not being placed in a dryer, we cannot guarantee that the items will return dry. Your items are delivered to our facility where we lift the plastic and allow them to air dry a little longer before delivery. We recommend removing the plastic from your hang dry and hanging them up to let them continue drying once you receive your order.
Due to the turnaround and the thickness of certain items, the items may have a “musty smell.” Please keep this in mind when creating orders with longer turnaround that also include hang dry.
Hang dry items are placed on plastic hangers and are placed in front of fans in our warehouse to help expedite and facilitate drying. In this process, it is possible for color bleeding to occur. Washpro is not liable for any color bleeding caused by the hang dry process.
Reimbursement Guidelines
For any items, regardless of service, deemed damaged outside of the above, Washpro may reimburse you by paying up to ten (10) times the charge for cleaning the item (not inclusive of tax and other fees) for which the damage occurred regardless of brand, price or condition of the garment, or $1000, whichever is lower. To the fullest extent permitted by law, Washpro’s aggregate liability in connection with a damaged item shall not exceed the foregoing amount. Washpro’s offer for reimbursement is valid for ten (10) business days once the offer is made. Any attempts at redemption beyond that will be evaluated on a case by case basis. All decisions on damaged items are in Washpro’s sole discretion and are final.
Reimbursement will only be provided in form of store credit, no cash or any other payment method.
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