We are always very careful with your laundry, but processing laundry involves human intervention and humans are prone to error.
If you come across a situation where your item is missing, do not text us or inform our driver about the missing item. Instead, please email us at info@washproinc.com or call us at (516) 405 1606, and provide details of the missing item within 7 days of the delivery of the order.
We will try our level best to find your item, but if 10 days elapse after you reported the issue and your item can’t be found, we will classify the said item ‘Lost’.
Reimbursement Guidelines
For Wash and Fold/Hang Dry, Dry Cleaning and laundered shirts, any reimbursement for an item or order deemed lost by Washpro shall be limited to and shall not exceed ten (10) times the charge for cleaning the lost item (not inclusive of tax and other fees) regardless of brand, price or condition of the garment, or $1000, whichever is lower. To the fullest extent permitted by law, Washpro’s aggregate liability in connection with a lost item shall not exceed the foregoing amount. Washpro’s offer for reimbursement is valid for ten (10) business days once the offer is made. Any attempts at redemption beyond that will be evaluated on a case by case basis. All decisions on lost items are in Washpro’s sole discretion and are final.
Exceptions to the missing items policy include:
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Socks, which will be reimbursed at $5 per pair in Washpro credit, regardless of brand, price or condition
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Washpro does not accept liability for any personal laundry bags that are not Washpro branded bags.
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Washpro does not take responsibility for any loose items lost when submitted in a Washpro bag, such as credit/debit cards, watches, jewelry, cufflinks, money, wallets, etc. and shall have no liability for such items.
