Transparent. Affordable.

Washpro is economical and enables you to outsource your laundry at an affordable price. Pricing is completely transparent, and there are no hidden charges. You pay what you sign up for.


How can I get my laundry to Washpro?

To make our laundry services as convenient as possible for you, Washpro offers two easy options:

  1. Pickup and Delivery: Just schedule a time, and we?ll come to your location to pick up your laundry. Once your items are freshly laundered, we will deliver them back to you. This service is perfect for those with busy schedules or who prefer the convenience of door-to-door service.
  2. Direct Drop-Off: If you prefer, you can bring your laundry directly to our facility. This option is great for those who are on the go and might find it more convenient to drop off their laundry while running other errands.
Can you explain the different service options available at Washpro and how they are priced?

Certainly! At Washpro, we have tailored our services to meet a variety of laundry needs, each with its own pricing structure:

  1. Wash and Fold (By Weight): Our primary service, ?Washpro Go,? is charged by the pound. This service is ideal for your regular wash and fold needs, where we handle everyday garments and linens.
  2. Item-Specific Services: For items that need special care, such as homeware, dry cleaning, and hang dry garments, we don?t charge by weight since these require individual attention and specific cleaning processes.
  3. Subscription Service: If you?re looking for a consistent laundry solution, our ?Washpro Again? subscription service is perfect. We offer this service by the bag, allowing you to choose from weekly, bi-weekly, or monthly plans. This option is great for those who want to set a routine and forget about the hassle of managing their laundry tasks regularly.

With these options, we aim to provide flexibility and convenience to all our customers, ensuring high-quality laundry care tailored to your specific requirements.

What are the hours of operation for Washpro's laundry pickup and delivery service?

Washpro is dedicated to offering seamless 24/7 laundry pickup and delivery services to our retail clients. We proudly run our in-house valet service operating between 12 pm and 5 pm. Additionally, to enhance our round-the-clock service, we have collaborated with DoorDash. This partnership, provided at no extra cost to you, ensures efficient deliveries 24/7 with a swift 3-hour window.

Does Washpro offer drop-off locations for laundry?

Yes, Washpro has drop-off stores located in Yonkers, Bronx, and Manhattan. Customers can conveniently drop off their laundry between the hours of 6 am and 6 pm at these locations.

Is Washpro open on holidays?

Washpro remains open on holidays. However, should there be any exceptions or changes, customers will be notified in advance through email, and our Google Business hours will also be updated accordingly.

What are Washpro's hours of contact and how can I reach them?

Washpro?s customer service team is available 24/7 for your convenience. You can get in touch with us in the following ways:

  1. Use the live chat feature on our website or mobile app.
  2. Call or text us at (800) 461-5004.
  3. Email us at?info@washproinc.com.
How can I find out if Washpro serves my area?

To determine if Washpro serves your area, you can visit the?locations page?on their website, or use the Washpro app or website?s booking tool, which will inform you at the beginning if your area is covered.

Where can I find the pricing for Washpro's services?

You can check the pricing at?Washpro?s pricing page?by typing in your zip code.

Can I provide my own laundry supplies for use in your service?

We appreciate our customers? preferences and understand why you might want to use your own supplies. However, for consistency in quality and to ensure the best results for everyone?s laundry, we use only our own carefully selected, high-quality detergents and fabric care products. This policy also helps us avoid any potential mix-ups or allergic reactions among our clientele, ensuring a safe and reliable service for all.

Can you tell me about the laundry supplies you use? Do you offer any options like scented or hypoallergenic detergents?

Absolutely! We use high-quality detergent in our standard service, ensuring your laundry comes out clean and fresh ? this is included in our per-pound price at no extra cost. For those who have specific preferences or needs, we also offer a range of branded supplies like Tide, Downy, Bounce, and OxiClean. Plus, we provide both scented and unscented options, including hypoallergenic choices, to cater to our customers? various requirements. For details on the rates for these specialized supplies, feel free to check out our pricing at our?Prices Page.

Do you separate lights, and darks before washing?

Yes, we certainly do, and that too for no extra charge. Our team meticulously separates all laundry into lights, and darks before washing. This careful sorting is a critical step in our process, ensuring that each item is properly cleaned while maintaining its color integrity and fabric quality. You can trust us to handle your laundry with the utmost attention to detail, ensuring the best possible results.

Do you use bleach in your laundry process?

We prioritize fabric safety and color preservation, so we don?t use regular bleach in any of our laundry processes. Instead, we opt for OxiClean Color Safe Bleach. This choice ensures that your garments are cleaned effectively while maintaining their color integrity.

Can I provide specific washing instructions for my laundry?

Our app includes a placeholder where you can input any specific washing instructions you have. This feature is flexible, allowing you to update or change your instructions with each order to suit your laundry needs. We?re committed to customizing our service to meet your preferences, ensuring your laundry is cared for exactly as you wish.

How do I specify which detergent, softener, bleach, or dryer sheets to use, or choose between scented or hypoallergenic options?

When you place your first order with us, you?ll have the opportunity to make a comprehensive selection from our range of laundry products. This selection includes choosing your preferred brand of soap, softener, bleach (like OxiClean Color Safe bleach), and dryer sheets, as well as options between scented or hypoallergenic products. Brands available include Tide, Downy, and even store brands, among others. Once you?ve made these selections, they are saved to your profile, so you don?t need to select them every time you place an order. However, you?re always free to update your preferences in your profile on the app should your needs or preferences change. This customization ensures your laundry is done precisely how you like it, every time.

As a first-time customer using your pickup and delivery service, do I need to have a laundry bag?

For your first pickup, please use any bag that you have at hand, such as a personal laundry bag or a regular trash bag; just ensure it?s closed properly for secure transport. When we return your clean laundry, we will provide a complimentary, customized Washpro bag specifically designed for our service. For subsequent orders, we request that you use the Washpro bag for all your laundry needs. We provide uniquely designed bags tailored for different services ? Wash and Fold, Hang Dry, and Dry Cleaning ? to best care for your items. This helps us ensure the proper handling and processing of your laundry, maintaining our high standard of service.

For my first order, can I put clothes for wash and fold, dry cleaning, and hang dry all in one bag? How should I sort them?

For your initial service with us, if you?re using your own laundry bag or a trash bag, please label the bag clearly with the specific service name ? Wash and Fold, Dry Cleaning, or Hang Dry. Additionally, inform our valet about the type of service you require for the contents of the bag. This will help us in accurately sorting and processing your items according to their specific cleaning requirements. In future orders, using the separate Washpro bags provided for each service will streamline the process and ensure optimal care for each of your garments.

How do you ensure that my clothes are not mixed up with other customers' clothes throughout the entire process, from pickup to washing, drying, folding, and delivery?

We have a rigorous system in place to ensure that your clothes are always identified and kept separate from others? items throughout the entire laundering process. From the moment of pickup, each bag is tagged with your name. Furthermore, a unique ticket is assigned to your bag, accompanying it through every stage ? washing, drying, folding, and finally, delivery. The tickets are affixed to the washers and dryers during the cleaning stages, while the name tags remain securely on the bags. This dual system of tracking ? using both name tags and tickets ? guarantees that your items are continuously associated with you and never mixed with another customer?s laundry. Your clothes? security and proper treatment are of utmost importance to us, ensuring peace of mind and a reliable service for you.

Do you weigh my laundry at the time of pickup?

No, the weighing of your laundry is not done at the time of pickup. Instead, this happens once your bags reach our facility. This approach allows us not only to use the precise equipment necessary for accurate weight measurement but also to identify any items that shouldn?t be weighed because they are priced on an itemized basis. Items such as homeware, hang dry, and dry cleaning are charged individually, rather than by weight. This ensures a fair and accurate billing process tailored to the specific services and care each of your items requires.

What if I have more laundry bags for pickup than the number I indicated in the app?

No problem at all! If you end up having more bags than you initially stated in the app, just let us know. You can easily inform Washpro Care about the additional bags via text or email. We?re here to accommodate your laundry needs, ensuring the process is as smooth and hassle-free as possible.

Is it mandatory to sign up on Washpro's website or app to place an order?

Yes, if you?re placing an order via our website or mobile app, you need to register first. This involves providing your name, address, mobile number, email address, and credit card details. This registration is a one-time process.

However, if you prefer not to register through the app or website, you can also register by giving us a call. If you?re ordering by phone, you can provide these details directly to us, and we?ll take care of the registration for you.

How can I place a pickup and delivery order with Washpro?

We offer three convenient ways for you to place your order:

  1. Online on our official website: washproinc.com.
  2. Via the Washpro mobile app, available for both iOS and Android platforms.
  3. Directly by phone ? feel free to call or text us at (800) 461-5004 | (914) 595-5956.
How can I apply my promo code to my order?

To apply a promo code, you can input the code when scheduling your pickup or navigate to the ?Promotions? section in the menu. The promo code will then be applied to any undelivered or future orders.

Can I add tips to my online orders?

Yes, you certainly can add tips to your online orders. Any tips you provide are entered into our valet pool. These tips are then distributed accordingly to our valets, rewarding them for their efforts in each leg of the process, be it pickup or delivery. Your generosity is greatly appreciated and directly supports the individuals who work hard to ensure your laundry service is seamless and satisfactory.

When do I need to pay for the service?

With our service, there?s no need for upfront payment. After your laundry is picked up, we?ll weigh and count your items and then process them. Once that?s done, we?ll calculate the price and send you an email with a payment link. You?ll also receive a notification on our app, where you can conveniently complete your payment. This way, you?re billed accurately for the specific services rendered, ensuring a transparent and fair billing process.

Can I get a breakdown of the prices for each of your services?

For a detailed breakdown of our pricing for all services, including Wash & Fold, Hang Dry, Dry Cleaning, and Laundered Shirts, simply visit our pricing page at?Washpro Pricing. There, you?ll find all the information you need regarding our service costs, as well as any additional fees that may apply.

How do I make a payment for my laundry service?

You have two easy payment options. You can either pay through our mobile app or by clicking on the payment link we?ll send to your email when your order is ready.

How can I view my bill for Washpro services?

As soon as your order is processed and ready, we?ll send you an email with the total bill amount along with a detailed list of the services provided. If you?re using the Washpro app, you?ll also have access to your bill within the app itself. For a formal invoice or if you have any specific billing inquiries, don?t hesitate to request one. We can quickly send a detailed invoice straight to your email upon request.

What should I do if I have questions or don't understand my bill?

If there?s anything on your bill that isn?t clear, please don?t hesitate to reach out to us. We?re here to help clarify any concerns or questions you may have. You can get in touch with Washpro Care at (800) 461-5004, or send us an email, and our team will be more than happy to go through the bill with you, ensuring you fully understand all the charges. Your satisfaction with our service, including billing transparency, is of utmost importance to us.

Can I pay only through a credit card, or are there other payment options available?

You have a variety of payment options beyond just credit or debit cards. We also accept payments through Zelle, Venmo, and Apple Pay. Plus, there?s an added benefit ? there are no additional fees when you choose to pay through methods other than credit or debit cards. This flexibility in payment methods is part of our commitment to making our service convenient and user-friendly for you.

Do you accept all credit and debit cards?

Yes, Washpro accepts all major credit and debit cards for your convenience.

Is there a credit card fee for Washpro's services, and if so, how much is it? Can this fee be avoided?

Yes, there is a credit card fee when you use a credit card to pay for Washpro?s services, which amounts to 3.5% of the total order cost. This fee is charged to cover the processing fees imposed by credit card companies. However, you can avoid this fee by opting to pay through alternative payment methods such as Zelle, Venmo, or Apple Pay, which do not attract any additional charges at Washpro.

What steps should I take if my credit card is lost or changed?

If your credit card has been lost or you?ve received a new one, you can easily update your payment information. Simply open the Washpro app and head to the ?Profile? section where you?ll find the option to ?Update Credit Card?. Input your new card details, and you?re all set. For any assistance or if you encounter difficulties, feel free to reach out to Washpro Care at (800) 461-5004. We?re here to ensure your payment method is current so you can use our services without interruption.

What are Washpro's handles for Zelle, Apple Pay, and Venmo?

For Zelle and Apple Pay, you can use the number 516-405-1606. For Venmo transactions, our handle is @washpro.

Why does Washpro have a minimum charge for its services?

Washpro likely has a minimum charge to cover the fixed costs associated with their laundry service operations, such as transportation, labor, and utilities, ensuring that each order remains cost-effective and the business remains afloat.

What is the minimum order amount for Washpro's laundry service?

Yes, there is a minimum charge for using Washpro?s laundry services. The first 15 or 20 pounds of laundry, depending on your zip code, come with a fixed price. You can find out the specific minimum charge for your area by visiting our?Pricing Page.?This minimum charge helps us maintain the highest standards of service and efficiency, whether you have a small load or a larger one.

How is the minimum charge calculated for orders with multiple services, such as Wash & Fold combined with Dry Cleaning or Laundered Shirts?

When you place an order combining different services, the minimum charge is straightforward and customer-friendly. We apply just the Wash & Fold minimum charge to the entire order, not separate minimums for each service. This approach simplifies billing and maximizes value for you.

However, if your order exclusively consists of Dry Cleaning or Laundered Shirts, the corresponding minimum charge for Dry Cleaning services will be in effect. Similarly, for orders that only contain Hang Dry items, we will apply the minimum charge associated with Wash & Fold services. We aim to maintain transparent and equitable pricing, tailored to your specific laundry requirements.

Is there a fee for a no-show at the time of scheduled laundry pickup or delivery?
Indeed, there is a no-show fee applied by Washpro. Should our driver arrive for a scheduled pickup and find no laundry ready, or if you?re not present to receive your laundry at an arranged delivery time, a charge of $7.99 will be incurred. We kindly ask that you contact Washpro Support beforehand if you anticipate being unavailable, which will allow us to arrange a seamless contactless exchange.
Along with wash and fold, what other laundry services does Washpro provide with pickup and delivery?
Sure thing! Washpro has you covered beyond just wash and fold. We also offer hang drying for those delicate items, expert laundering for your crisp shirts, and thorough dry cleaning for your more formal wear. And the best part? All these services come with the handy option of pickup and delivery, making your laundry chores as hassle-free as possible.
What is the best way to give a tip to my delivery driver?
Sure thing! Washpro has you covered beyond just wash and fold. We also offer hang drying for those delicate items, expert laundering for your crisp shirts, and thorough dry cleaning for your more formal wear. And the best part? All these services come with the handy option of pickup and delivery, making your laundry chores as hassle-free as possible.
What is the best way to give a tip to my delivery driver?
We?ve made tipping your delivery driver easy and cash-free. You can include a tip when you schedule your pickup through our app or website. If you?ve missed that opportunity, no worries?just reach out to the Washpro Care team, and they?ll happily add the tip to your bill for you.
What is Washpro's policy for handling any items that are missing or damaged after using your services?

Response for Missing Items:

  • Prompt Reporting:?In case any of your items go missing after our service, it?s crucial to notify us within 14 days from the delivery date. This prompt action facilitates our search and increases the chances of locating your missing items.
  • Compensation Details:?We provide compensation based on the service category. For Wash & Fold and Hang Dry services, we offer a minimum of $100 and a maximum of $750 per order. For Dry Cleaning services, we assess compensation up to $1000 per order based on your provided receipts.

Response for Damaged Items:

  • Damage Assessment:?Our team is prepared to evaluate any reported damages to your items to see if they can be repaired. We recognize that some garments may be of higher value or hold sentimental importance. Therefore, we consider all damaged items, regardless of their value, for potential pickup, assessment, and repair.
  • Compensation for Damage:?Similar to missing items, our compensation for any damages in Wash & Fold and Hang Dry services is capped between $100 and $750 per order. For Dry Cleaning, the compensation is up to $1000 per order, depending on the value indicated by your receipts.

About Wear and Tear?We handle your garments carefully, but it?s important to note that normal wear and tear is not covered under our compensation policy. This includes but is not limited to shrinkage as per the garment?s care label and the development of small holes or tears due to the age and fabric type.

Sorting Your Laundry?We rely on you to sort your laundry correctly, according to our specified service types. Proper sorting ensures each item receives the right care. Please note, if a ?Dry Clean Only? item is mistakenly placed in a ?Wash & Fold? bag, it might impact the compensation we can offer for any damages incurred to that item.

We at Washpro are here to assist and ensure you have a seamless laundry experience. If you encounter any issues or need help, don?t hesitate to reach out. Your trust and satisfaction are what drive us to continuously improve and provide top-notch laundry care.

Which services does Washpro offer to its commercial clients?

For our commercial clients, Washpro provides the following dedicated services:

  1. Wash & Fold: A thorough cleaning and drying service for all types of laundry. This includes items ranging from towels, bath linen, bed linen, to tableware, ensuring each item receives specialized care.
  2. Ironing: Expert ironing services particularly for bed linen, ensuring crispness and a pristine appearance for a luxurious feel.
  3. Towel Rental: We offer a streamlined towel rental service, allowing businesses to always have a fresh and high-quality supply on hand without the need for in-house stock.
  4. Staff Clothing Care: We handle the comprehensive cleaning and maintenance of employee uniforms, ensuring a consistent and professional look.

Our services cater to various industries including, but not limited to, hospitality, healthcare, fitness centers, and restaurants.

How does Washpro's hours of operation accommodate commercial customers?

Washpro provides round-the-clock service for our commercial clients. We design bespoke pickup and delivery schedules tailored to their specific requirements, whether that?s twice a day, daily, twice a week, or any other frequency that aligns with their operations.